4 Wades Hill
Winchmore Hill
London
N21 1BG

Telephone - 020 8886 1411

 

WE ARE OPEN, WE ARE HERE TO HELP

WE ARE OPEN

Entry by telephone appointment onlyEntry by telephone appointment only

To all of our patients

Osteopathic practices with strict infection control procedures in place do not fall under restrictions and have been permitted to remain open during varying levels of the pandemic at present.

We have put in place extensive precautions and protective equipment in our newly refurbished practice, to protect our patients as well as our staff.

Here at On the hill, we have invested into the latest equipment on the market to ensure the maximum protection for all. Not only do we take the usual precautions as you might expect, such as temperature readings, wearing masks and regular hand washing and sanitisation. We wanted to tell you how we go the extra mile to protect you:

No waiting room

To reduce the chance of transmission, there is for the time being no waiting room. We ask that you wait till your allocated time and present to us at the time of your appointment only.

UVC lighting systems

We have incorporated UVC lighting systems into the entire practice. These lighting systems are to provide further disinfection between appointments to give us and the patients that extra level of sanitization and peace of mind after each appointment or room activity.

Air Filtration and ventilation Units

As per the guidelines, we are required to allow for fallow time in-between patients. During this period, we disinfect chairs, surfaces, contact points and instruments but more importantly, this time is also used to air the room to ensure 99.99 % viruses or bacteria are removed from our treatment rooms and dental surgery.

Personal Protective Equipment (PPE)

We have put in place additional approved protective equipment during treatments. All staff change their gloves, gowns, masks & clothing for each patient. For specific treatments, additional fitted face masks that have passed the standards and regulations for fit testing requirements. All patients are always required to wear a mask during their treatment and to sanitise their hands before and after entering the practice. We are working by the principal, No mask = No Entry

Covid screening

Covid -19 specific questionnaires are sent directly to patients to your smart phones, or completed by telephone either on the eve of your appointment or on the day so we have the latest up-to-date information from patients about the status of their health, and the status of their families health

Infection Control

Infection control has always been a priority for us and you may have seen this during your visits to our practice. Our practice follows strict infection control guidelines outlined by our governing bodies and associations. We are up-to-date on new guidance that has been issued.

Video entry only

To safe guard our patients and staff, we have introduced a video entry system to prevent unexpected individuals that perhaps have not been screened to enter the building. No screening – No entry.

Video consultations with Our Osteopaths

For those unable to visit the practice, from the comfort of your home, you can have a live consultation with our osteopaths to discuss treatments, rehabilitation exercises, help with your pain, or if you have any other concerns. Alternatively please feel free to contact us on 0208 886 1411 or email at mail@onthehillpractice.co.uk Leave a name and telephone number on the answer machine for all appointments. We are limiting the number of staff present at any one time so although your call may not be answered in the first instance, we are getting back to patients within 4 hours during the weekday and 24 hours over weekends.

We are here to support all

Welcome back!