4 Wades Hill
Winchmore Hill
N21 1BG

Telephone - 020 8886 1411


Osteopathic Appointments during Covid-19 pandemic.

To all of our patients

We hope you and your family are well. Our community has been through a lot over the past few months, and many are looking forward to resuming normal habits and routines. While many things have changed, one thing which has remained the same is our commitment to safety.

You may have heard that dental practices are opening on 8th June, and Osteopathic practices can open for emergency face to face appointments.

The information below is pertaining to changes within the Osteopathic services offered at the practice. We are planning to reopen at some point in the near future, although as of yet we have no date, however, we just wanted to be transparent that this will not be business as usual. The treatments you are offered may be different to those you received before, depending on staff, equipment, PPE availability, regulatory guidance, and the level of the pandemic at any given time . As a result there will be unavoidable increases in the costs of the treatments we are able to offer. We have no idea as of yet, if and when services may return to what you previously experienced as normal.

Infection control has always been a priority for us and you may have seen this during your visits to our practice. Our infection control processes have always been in place so that when you receive care, it is safe and comfortable. We want to tell you about the additional infection control procedures we will be following in our practice to keep patients and staff safe. Our practice follows strict infection control guidelines outlined by our governing bodies and associations. We are up-to-date on new guidance that has been issued. However this is an ever evolving situation and guidance can change from day to day. We adhere to this guidance so that we are sure that our infection control procedures are current and valid.

Below are some of the changes you may see if you are asked to attend an appointment. These changes are important to maximize safety for patients and staff:

Video Appointments

Before you can make an appointment, the Osteopath will be calling you by telephone, to assess the problem you may be experiencing. This may lead to a secure video call at a specific time.

The Osteopath will assess your problem, and give advice and exercises to help you during this video call. Video calls are 30min in duration and are chargeable at £25 per call.

A few days after your video call, you will receive a follow up telephone call. After this call the Osteopath is required to assess the situation and decide if a face to face appointment is necessary and deemed appropriate.

Face To Face Appointments

In order to assess the situation of whether a face-to-face appointment is appropriate, the Osteopath will file a written risk assessment as to the reasons why it is necessary to see you. The risk assessment will be based on age, current health problems, long term health problems, past history, medication and previous illnesses. If you are in the category that is deemed safe and suitable and the risk is considered low for you, we will also complete a Covid-19 screening questionnaire. This may be by phone or by email. If this is satisfactory, we will then proceed to make an appointment for you to be seen at the practice.

If after arranging a face to face appointment you believe that you may have come into contact with someone with Covid-19 symptoms, or have started to show symptoms yourself, please DO NOT ATTEND YOUR BOOKED APPOINTMENT. No patient will be charged for late cancellations of appointments.

You will be asked to use our hand sanitizer, and we may wish at this point to ask you to wear a mask and gloves which will be provided for you.

Your temperature will be taken on arrival. For this reason and so that we may properly assess you, we ask that you do not take any painkillers and/or paracetamol from 5pm the day before.

Please do take your prescribed medication as per your doctors advice.

You will be asked the same Covid-19 screening questions again at your appointment

Due to the nature of the Covid-19 virus, appointments from this point on will be 30 minutes only, to allow rooms to air sufficiently for the next appointment. The price of this appointment is £65.00, this is subject to change due to rising costs due to the pandemic.

During this time we will be asking patients to wear loose fitting clothing, as we will not be asking patients to undress at this time.

After the Appointment

After the appointment, payment can be made by bank transfer or contactless payment at reception, in two separate transactions.

We ask patients to spend as little time in the reception area as possible.

On leaving the practice we will ask you to disinfect your hand again, with hand sanitiser provided

If you require another appointment, please go home and phone the practice and leave a message. The practice will be in touch to make another appointment, if deemed safe and suitable. Please be mindful that the Covid-19 screening questions will have to be asked each time an appointment is made and on the day of each appointment.

If you show symptoms after your appointment, you should contact 111 for advice, and as soon as possible call our practice by phone to let us know.

How You Can Help

1. We no longer offer magazines, books, children’s stickers, leaflets and so forth, since those items are difficult to clean and disinfect

2. We will no longer have a waiting room, and if you are travelling by car, please wait in your car until the receptionist calls you to attend. If you do not have a mobile phone, please just wait outside the practice until you are called in.

3. Appointments will be managed to allow for social distancing between patients and staff. That might mean that you’re offered fewer options for scheduling your appointment.

4. We are limiting opening times and the door of the practice will remain shut until further notice, to prevent patients from walking in without screening.

5. We will not be taking on new patients until further notice

7. The practice will be working at a much slower pace, to allow for intensive cleaning, airing of rooms, changing of PPE for staff and servicing of the premises between appointments , therefore there will be gaps left in the diary to accommodate this new system. This should also reduce the number of patients in the practice at any one time. It also limits how many appointments that can be seen in one day.

8. Staff risk assessment and training will be carried out. All staff will be screened on a daily basis. In the event of a staff member failing the screening, or illness, in the interests of patient safety, appointments maybe cancelled at short notice.

Video Appointments

Please be patient, we too are having to adjust to new working practices and we all need to be flexible and to keep an open mind going forward in these difficult times.

Please do not phone the practice for an appointment yet, our guidelines on how to reopen safely have not yet been released and we are unable to make any appointments.

A distance of at least 2 meters must be observed if another patient is present in the practice

Please do not touch products in the retail area, light switches or door handles. The staff are happy to assist you in anything you need.

Patients should come alone, with the exception of a child’s appointment or a carer that may be required.

Staff will not shake your hand and will try to have minimal contact with you. Please do not take this personally.

We discourage the use of our toilet facilities whilst in the practice and patients must bear in mind these may be unavailable.

Please do not arrive early to the practice. We will not be taking patient in earlier than their appointment time, as we need to allow time for airing after the last appointment. If necessary, you should wait outside the practice

Please do not arrive without an appointment

Please leave non-essential items in the car or at home, do not bring handbags/ briefcases/bags or any other items to your appointment, We ask that you bring only the following:

1. Method of payment

2. Keys

3. Mobile phone

4. Small water bottle (if required)

5. Medication (if required)

6. Relevant paperwork only if you have been asked to bring it in

All the above can be brought into the practice in a small plastic bag. Items ideally should not come out of this bag unless absolutely required. Any coats will not be permitted into our clinical rooms, and will have to be left in a designated area at the front of the practice.

Please switch phones off before coming into the practice. It prevents you from touching the phone and handling it while in our practice.

Other Considerations

Patients may need to take into consideration that our particular Osteopathic practice is housed within an environment which also offers dental services. This does mean that this is a higher risk environment due to the Aerosol generating procedures (AGP) emitted by dentistry. It is for this reason we are adhering very strictly to regulations within the practice.

Please be mindful that there are a great number of vulnerable patients registered at our practice and the demographics of our patient population, puts a great number of them in the high risk category for Covid-19 as well as other illnesses. We would also like to remind patients, that our staff also have elderly parents and vulnerable loved ones in their lives outside this practice and we also do not wish to make our own families unwell. For this reason we ask all patients to be honest and fair when answering our screening questions.

We would like to thank you all for your understanding and patience as we navigate through these unprecedented times.